Closing Date: 17th September 2017

Marina Bay Sands Pte Ltd

Paiza Services Coordinator

Job Responsibilities
  • Verify guest booking forms from Branch Offices and work with International Marketing Operations, Hotel and VIP Services to ensure all guest requirements and arrangements are met
  • Hand over tasks and responsibilities to the VIP Call Centre for action & execution
  • Assist and follow up with any ad-hoc travel or booking arrangements where necessary
  • Perform all tasks in accordance with Marina Bay Sands policies and procedures, and in compliance to the respective local laws and regulations
  • Support & maintain a strong network with Marina Bay Sands overseas offices by communicating information on players, events and promotions on a regular basis and to ensure Junket and premium players are catered for in every way upon their arrival
  • Report to Supervisor on all matters during the shift

Job Requirements
  • High School Degree or College education will be advantageous
  • Minimum 2 years working experience in customer service in the hospitality industry
  • Possesses excellent communication skills and telephone mannerism
  • Preferred experience in Call Centre, Front office, Travel Agency
  • Proficiency in Microsoft Office applications is essential
  • Ability to perform rotating shift work including midnight shift and work on public holidays and weekends
  • Fluency in English plus one Asian language, ideally Mandarin language due to the different nationalities of our guests and internal staff who are mainly from North Asia
  • Please note the role will be based at our call center office at Harbourfront