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Quinnox Solutions Pte Ltd
Closing Date: 14th August 2017
TeleSale Officers (1 year renewable contract @ town area)

Telesale Officers - 1 year renewable contract

(renewable/convertible based on performance)

 

Job Responsibilities:

Telesales sales achievement

  • Achievement of sales target set by the company
  • Develop effective Sales pitch based on promotion, policies and product updates.
  • Resolve escalated complaints from customers, customer service, sales support team and other sales streams.
  • Work around the CORE VALUE (Customer Focus, Challenger Spirit, Team work, Integrity and Person Execellence.

 

Customer Experience

  • Resolve escalated complaints from customers, customer service, sales support team and other sales streams.
  • Be Client Ambassador.
  • Implement company’s Customer Experience policies amongst TeleSales teams (Inhouse and outsource).
  • Assisting Team Leader to Improve CE index and NPS.

 

 

Job Requirements:

  • Have minimum Diploma in any profession with at least 1 year of experience in telemarketing or GCE 'A' level with at least 6 months' experience in sales
  • Kowledge on internet technology
  • Customer service oriented, target driven and challenge seeking
  • Possess good communication skills and proficient in English language
  • Have the ability to build rapport with customers and understand their needs
  • An effective team player
  • Effective interpersonal skills. Able to relate well to people at all levels
  • Good communication and listening skills and able to build rapport and trust with customers
  • Lively, energetic, dynamic individual with friendly disposition
  • Ablility to perform in a fast-paced environment and work under pressure
  • Be able to work shift, weekends and PH

 

 

Registration Number: R1107651     

EA License Number: 06C3126

 






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