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Quinnox Solutions Pte Ltd
Closing Date: 14th August 2017
Senior Call Center Officer (1 year renewable contract)

Senior Customer Care Officer (Call Center Environment)

Employment Type: 1 year Direct Contract (Renewable/ convertible based on performance)

Working hours: Comfortable with 12 hours shift on average 4 working days per week i.e. 8am – 8pm, 10am – 10pm, 12pm – 12mn (generally 42hours/week); rest days may not fall on weekends, depending on roster. 

 

Job Descriptions

  • Provide customer support and technical issue resolution via phone and other electronic medium
  • Gather the customer’s information and determine the customer’s issue by analyzing the symptoms and diagnose the underlying problem
  • Apply possible & available solutions and management tools onto identified and established problem (This includes troubleshooting methods such as verifying physical layer issues, resolving username and password problems, uninstalling/reinstalling basic software applications, verification of proper hardware and software set up, and assistance with navigating around application menus)
  • Acquire understanding of the products or services required for solving issues
  • Record details of enquiries and customer interactions on actions taken
  • Meet and/or exceed all individual and team Key Performance Indicators (KPI) set by the management
  • Diploma, experience in contact centre will have added advantage
  • Lively, energetic, dynamic individual with friendly disposition
  • Good communication skills
  • Excellent customer service skills
  • Good working attitude and a team player
  • Bilingual in English and one other language
  • 4 working days week on 12 hours rotating shifts
  • Able to work on roster duties
  • Candidates with no relevant experience but a passion in customer service are welcome to apply      

Job Requirements

  • Diploma, experience in contact center will have added advantage
  • Lively, energetic, dynamic individual with friendly disposition
  • Good communication skills
  • Excellent customer service skills
  • Good working attitude and a team player
  • Bilingual in English and one other language
  • 4 working days week on 12 hours rotating shifts
  • Able to work on roster duties
  • Candidates with no relevant experience but a passion in customer service are welcome to apply      




Registration Number: R1107651     

EA License Number: 06C3126






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