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Closing Date: 3rd February 2018
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Far East Hospitality
Guest Service Executive - Hotels

Salary: 0.00



Responsibilities


  • Work closely with the Assistant Manager and provides courteous services to guests and responds efficiently and tactfully to guests’ complaints, requests and enquiries. Provide courteous and efficient service and if possible to comply with each and every guest request.
  • Handle cashiering functions and adhere to the Front Office Standard Policies & Procedures
  • Maintain good guest relations with in-house guests at all times.
  • Handle guest feedbacks promptly according to established procedures and report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
  • Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
  • Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Requirements

  • Minimum O-level
  • Able to perform rotating shifts
  • Positive attitude with outgoing personality and good public relations skills.
  • Previous experience in hospitality and knowledge of Opera is advantageous
  • Entry level are welcomed to apply





 
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