Closing Date: 17th September 2017
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NETS Pte Ltd


Applications Management Consultant

The Applications Management Consultant primarily provides BAU support and maintainence of  various existing and upcoming NETS Payment related systems


Responsibilities:

  • Responsible for primary application support – Incident management (diagnosis, troubleshooting and resolution/closure). Coordinate with Application Development team for support and resolution of problems/issues.
  • Master the functional requirements of all the payment systems under his/her care and provide enhanced support to Business users / Merchants / Banks.
  • Always ensure all parties comply with policies/guidelines, processes and procedures, and continue to find creative ways to operate the systems efficiently/effectively thru automation.
  • Track helpdesk tickets to a closure within the stipulated SLAs through detailed investigation support (data, application use, procedure and/or process, system, network, etc.) or route help desk tickets to the group responsible for the successful resolution.
  • Gather and analyze data metrics to provide operational trend analysis report as part of capacity management to ensure system performance is sustainable & recommend action plans for expansion.
  • Support application deployment request due to Business CR implementations; Plan and maintain the application environment with up to-date patches, especially security related mandates.

Requirements
Qualifications:
Degree in an IT-related discipline or equivalent
 
Experience:
At least 3 to 5 years in software system development/management
Proficient in SQL queries/scripts to support data extraction/statistics & adhoc service requests
Hands on experience in the Linux, Windows, Tomcat, Apache, JBoss environments
Strong in Linux commands, Java, HTML, CSS and Java Script
Knowledge of payment or banking system is an advantage
Excellent communication and interpersonal skills
A good team player who can blend with the current team.
Good analytical and problem-solving skills to handle issues holistically and then propose a solution