Closing Date: 3rd August 2018

National University Hospital

Assistant Coordinator (Ear,Nose,Throat) – 2 years contract

Salary: 2000.00

The Challenges

  • Responsible to work in collaboration with Audiologists and Audio Technicians to provide assistance in clinical, administrative and technical duties, to ensure continuity of patient care in their aural rehabilitation process.
  • Triaging and assessing all patients who are referred for hearing aid evaluation and/or tinnitus counseling sessions
  • Conduct counseling on hearing aid styles and models and realistic expectations in aural rehabilitation program.
  • Assess the patient’s readiness and interests in taking up hearing aids.
  • Conduct relevant questionnaires to determine the degree of hearing handicap.
  • Synthesize assessment information to identify patient’s main concerns and prioritize care needs.
  • Work in partnership with patients and families on the services and options available.  Coordinate the necessary referrals accordingly.
  • Conduct financial counseling on hearing aid cost, consultation charges and subsidies available.
  • Liaise with AIC to ascertain patient’s eligibility for Senior Mobility Fund
  • Document the assessment, plans, and/or triage outcomes timely and accurately in the relevant system. 
  • Maintain the database for all patients seen during Triage.
  • Perform basic audiological assessments.
  • Perform daily calibration of audiological equipment.
  • Phone-calling patients to confirm appointment attendance.
  • Assist in scheduling of patient appointments using SAP especially for advanced audiology tests, special arrangements and NR patients
  • Maintain consignment logs for hearing aids & its accessories, and ensure all items received as per scheduled.
  • Perform basic data entry and data retrieval using relevant computer programs.
  • Perform photocopying, binding, filing and distribution of documents and forms
  • Any other duties as assigned by Reporting Officer.

The Requirements

  • Completed at least a diploma and received in-house training conducted by principal/senior audiologists or attended relevant audiological lessons conducted by the NUS MSc Audiology program.
  • Clinical experience not required.
  • Maintain a minimum required competency level in annual competency review.
  • Analytical, organized and communicative
  • Understand the relationship between hearing and speech
  • Communicate well with hearing impaired individuals
  • Equipped with basic computer skills in MS World, Excel, and PowerPoint.
  • Enjoy working with people e.g. adults and young children and their families
  • Affable and approachable
  • Possess a passion for helping people with hearing loss and other disabilities
  • Critical thinker, self-motivated, able to work effectively as part of a multi-disciplinary team
  • Minimum 3 months on-the-job training supervised by an Audiologist/ Senior/Principal Audiologist.

Interested applicants are invited to email a detailed resume stating your current and expected salary.

We regret that only shortlisted candidates will be notified.