Closing Date: 7th February 2018
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SSA Consulting Group Pte Ltd


Receptionist cum Customer Service Executive

Salary: 0.00

Job Description:

  • Create a warm welcome for all walk-in and call-in clients 
  • Responsible for day-to-day operations of the classrooms
  • Attend to all calls and transfer them to relevant staff / department if required
  • Attend feedback, general enquiries, appointments and reservations
  • Handle all course and test enquiries to all walk-ins and call-ins participants
  • Record all calls received on daily basis
  • Follow-up call to potential participants
  • Scan, sort and save documents in specific folders as instructed
  • Accept payments and handle public registrations including online registrations
  • Liaise with trainers for all queries on ongoing classes
  • Direct participants, trainers, clients and visitors to their respective rooms
  • Upkeep cleanliness in the receptionist and lounge areas
  • Any other ad hoc duties as assigned

 

Jobs Skills:

  • Keen to interact with people and possess good customer service skills
  • Good telephone etiquette
  • Friendly disposition and keen on providing the best service for our clients
  • Able to explain our diverse training programmes to walk-in and call-in clients
  • Professional and punctual
  • Possess communication and interpersonal skills
  • Possess a can-do attitude, persistence and a positive mindset towards work
  • Meticulous and attentive to details
  • Responsible, can be trusted and able to work under pressure
  • Independent and a good team player
  • Confident, have a pleasant disposition and well-groomed

Qualification and Requirement:

  • Minimum ‘O’ Level or WPLN Level 6 and above
  • Good written and verbal English proficiency is expected. Ability to speak and write in Mandarin is an added advantage when dealing with Chinese clients
  • Must be able to use Microsoft Word, Excel and PowerPoint
  • This position comes with a 5.5 day work week
  • Candidate must be willingly to work at our Jurong East and Admiralty office