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Closing Date: 24th October 2018
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i-vic International Pte Ltd
i-vic International was established on 18th April 2007. Currently, it is one of the largest outsource contact centre in Singapore. Last year, we managed millions of contacts on behalf of our clients. We currently provide employment to hundreds of multi-lingual contact centre agents. The company specialises in providing contact centre services for Multinational Corporations operating in Asia Pacific market. Our contact centre facility, located in Tampines Biz-Hub, provides huge seating capacity and is equipped with the state-of-the-art technology.

Due to expansion, we are seeking highly competent and motivated individuals with a strong drive to succeed to join our team as:
Technical Support Executive - Phone & Email (up to $3,200/month)

Salary: 3200

Technical Support Executive – Phone & Email (up to $3,200/month)

Remuneration Package:
•    Salary: up to S$ 3,200.00 per month (after confirmation and depending on experience) inclusive of variable allowances and incentives


Responsibilities:
•    Manage inbound & outbound technical/sales enquiries via phone and email
•    Troubleshoot, resolve technical issues and guide customers through resolution procedures pertaining to electrical home appliances with accuracy to meet pre-defined KPIs
•    Ensure follow-up actions are taken on outstanding cases in a timely manner 
•    Provide superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot by using the right methods/tools


Requirements:
•    2 years customer service experience
•    Ability to compose grammatically correct and concise emails, with good understanding of etiquette for written communications
•    Independent and able to work within the tight timeline
•    Strong analytical and problem solving/troubleshooting skills
•    Must be technically sound and capable of creating fluid sentences with impeccable grammar and with above average typing speed
•    Prior experience in electrical installation and maintenance of home appliances is an added advantage
•    Ability to liaise with Mandarin speaking customers is a must
•    Singaporeans and Permanent Residents Only

Additional Information:
•    5.5 working days (Working Hours: Mondays to Saturdays, 9am – 6pm); 44 hours per week
•    Contact Centre environment
•    Working Location at Tampines
•    Shuttle service provided on selected timing

Interested applicants may write in to HR@ivicinternational.com
Only shortlisted candidates will be contacted in due course
 





 
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