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Closing Date: 10th November 2018
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i-vic International Pte Ltd
i-vic International was established on 18th April 2007. Currently, it is one of the largest outsource contact centre in Singapore. Last year, we managed millions of contacts on behalf of our clients. We currently provide employment to hundreds of multi-lingual contact centre agents. The company specialises in providing contact centre services for Multinational Corporations operating in Asia Pacific market. Our contact centre facility, located in Tampines Biz-Hub, provides huge seating capacity and is equipped with the state-of-the-art technology.

Due to expansion, we are seeking highly competent and motivated individuals with a strong drive to succeed to join our team as:
Customer Service Executive (up to $2.2k/mth; Inbound Call Support)

Salary: 2200

Customer Service Executive (up to S$ 2.2k/mth; Inbound Call Support)

Remuneration Package:

  • Salary: up to S$ 2,200.00 per month inclusive of basic and variable allowance(s)

Responsibilities:

  • Answer inbound calls and provide information pertaining to queries, complaints & feedbacks
  • Manage & resolve customer’s complaints & feedback
  • Able to multi-task on tasks given by your Supervisor/Manager
  • Able to liaise with Chinese-speaking customers

 

Requirements:

  • Minimum O Level
  • Proficient in relevant computer applications
  • Knowledge of Customer Service principles and practices
  • Knowledge of Call Centre telephony and technology
  • Relevant experience in Call Centre or Customer Service environment, at least 6 months experience
  • Good data entry and typing skills
  • Knowledge in administrative & clerical processes
  • Able to liaise directly to Mandarin-speaking customers

 

Additional Information:

  • 5.5 working days (Mon-Fri: 9am to 6pm; Sat: 9am to 1pm); 44 hours per week
  • Contact Centre environment
  • Working Location at Tampines
  • Shuttle service provided on selected timing

 

Interested applicants may write in to HR@ivicinternational.com

Only shortlisted candidates will be contacted in due course





 
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