descriptionHeader
Closing Date: 28th October 2018


Corporate Tree Consultants Pte Ltd
We are an executive search firm incorporated in 2006. Our Corporate client is currently looking for the following position.
Service Delivery Manager

Salary: 8000

Roles:

  • Lead and manage the Service Delivery team
  • Responsible for Service Delivery team building, development, management and motivation
  • Manage the performance of services to clients as agreed in the contract and ensure that the Service Levels are achieved
  • Establishes policies, process and procedures to ensure consistently high service performance
  • Manage cost and streamline the process while maintaining high customer satisfaction
  • Initiate Continuous Process Improvement to achieve greater efficiency and profitability
  • Building and maintaining customer relationships
  • Identify potential needs of customers and highlight potential sales opportunities to the sales team

 

Requirements:

  • Degree or minimum Diploma in any field from a recognized institution
  • At least 5 years’ relevant experience in service delivery, customer fronting
  • People Management experience
  • Proficient in Microsoft Office applications
  • Good understanding of processes and requirements, with the ability to identify possible areas of improvement
  • PMP, ITIL Foundation preferred
  • Service Management desirable
  • Pleasant, polite & customer-service oriented
  • Excellent interpersonal and communication skills

Candidates who are interested, please email your resume to kit.khoo@corporate-tree.com by 30 Oct 2018.





 
descriptionfooter
Disclaimer|Terms of Use