Closing Date: 13th August 2017

SAFRA National Service Association


Executive Membership Administration (Contact Centre) – SAFRA Mount Faber Club

SAFRA invites suitably qualified applicants for the following position:


Executive Membership Administration – (Contact Centre)
HQ, Mount Faber Club (1 to 2 Year Contract)

We are currently seeking an energetic and customer-oriented professional to be part of our team to roll out SAFRA NS50, a one-off recognition program for NSmen.


Key Responsibilities:
  • Manage the campaign's contact centre and customer service operations to efficiently and effectively meet customer’s expectations whilst adhering to stipulated service level agreements;
  • Lead and drive customer satisfaction by providing best in class standards;
  • Handle customers escalated calls and emails;
  • Forecast call and email volume trends and allocate manpower and resources efficiently;
  • Demonstrate a willingness and ability to resolve customer feedback issues in a positive and solution-focused way;
  • Drive achievement of all KPI targets through effective management; and
  • Diligently follow-through all administrative tasks, as and when assigned
  • Workflow processes and SOP refining in terms of Call centre operations

Requirements:
  • Degree with at least 3 years’ customer service/operations experience preferred
  • Meticulous with strong interpersonal, written and verbal communication skills
  • Effective team leader as well as good team player who is able to work under pressure;
  • Must be a self-starter and a problem solver;
  • Strong organizational, record-keeping and follow-up skills;
  • Proficiency in Microsoft Office, especially Excel;
  • Energetic with good multi-tasking skills, a positive attitude and strong customer focus instinct; and
  • Prior experience in a membership/rewards programme setting will be preferred
  • Singapore Citizens Only
  • Must have supervisory experience in a call/contact centre environment

Interested candidates are invited to apply online with a comprehensive resume including current and expected salaries, contact numbers, together with copies of educational transcripts & certificates, via the APPLY NOW button below.

We regret that only shortlisted candidates will be notified.

Thank you for applying.