Closing Date: 17th December 2019

Optimum Solutions (S) Pte Ltd
Optimum Solutions, is a full spectrum Software Solutions and a Managed Services Company.

The services from Optimum are designed to deliver Enterprise Client-Server/ Multi-tier and Web based solutions across the entire value chain, spanning on-site consulting services to turnkey software projects.

We have got over 2200 consultants working with us and have developed into a rapidly growing, highly competitive and responsive firm with strong management, technical and financial resources and commitment to fully serve its clients in Singapore, USA, China, Malaysia, Philippines and India.

  • Professional Services: Since 1997, we have been providing IT consulting professionals to major national and local firms, Fortune 500, software integrator and software development companies, and major national and local consulting firms.
  • Managed Services group focuses on the comprehensive services on a managed mode- where the responsibility of delivery and Service Levels are undertaken by Optimum for providing a strong value to the customers. This Service enables organizations to optimize overheads and realign focus of their internal resource towards core competency and value addition areas of the organization.
  • Software Applications & Services provides a wide range of services and turnkey solutions that run gamut from short-term focused services to long-term comprehensive, leading-edge solutions.

The scope covers the end-to-end application platforms from legacy domains to web based applications.

Opportunities abound when you work at Optimum, a World-Class Software Solutions and Service Provider. Our client list includes major Fortune 500 organizations. Our customers are primarily from Banking and Finance, Manufacturing, Distribution, Technology, Service and Healthcare verticals.
Desktop Support - 5 to 7 years experience

Salary: 3800

We are currently hiring Desktop support engineers for our client. 2 years contract with a Government client

Job Summary : Provides desktop support of the mobility infrastructure, WOG operations and user computing environment in the client corporation, including project support and ensuring the IToperations in the Corporation run smoothly.

Job Scope

1.         Develop, implement and administer IT projects pertaining to user computing such as mobility and user networks (wired or wireless);

2.         Support day-to-day IT operations such as asset, patch and problem management;

3.         Participate in all internal or external audits pertaining to the user computing domains;

4.         Perform user computing procurement;

5.         Perform documentation on user computing domain such as developing user guides, FAQ  and Tips & Tricks;

6.         Support user related issues on PC software application, including IP telephony settings;

7.         Set up and support email services, print services, Security, Active Directory & remote


8.         Support on Mobility including iPad, GoMax and SOE Mobile Email;

9.         Backend support, resolution, such as email,security, Active Directory & remote access;

10.       Follow-up on WOG related incidents such as hardware replacement;

11.       Ensure user computing policy and procedure are kept up to date;

12.       Perform troubleshooting of user computing issues when required;

13.       Liaise with vendor on IT matters pertaining to user computing such as goods receipt;

14.       Handle start work and work cessation arrangements;

15.       Work closely with IT manager to ensure that user computing projects are implemented properly and on schedule;

16.       Be proactive in proposing and developing more efficient way of running user computing environment;

17.       Maintain and update desktop support documentations and IT inventory; and

18.       Perform other tasks as designated by the Corporation.


Skillsets Area:

  1. Diploma or Degree in IT
  2. At least 3 years of experience in supporting user computing domain
  3. Experience with mobility infrastructure and mobility applications
  4. Experience working in a fast pace environment
  5. Ability to multi-task and reprioritize workload

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