Closing Date: 21st December 2019

Optimum Solutions (S) Pte Ltd
Optimum Solutions, is a full spectrum Software Solutions and a Managed Services Company.

The services from Optimum are designed to deliver Enterprise Client-Server/ Multi-tier and Web based solutions across the entire value chain, spanning on-site consulting services to turnkey software projects.

We have got over 2200 consultants working with us and have developed into a rapidly growing, highly competitive and responsive firm with strong management, technical and financial resources and commitment to fully serve its clients in Singapore, USA, China, Malaysia, Philippines and India.

  • Professional Services: Since 1997, we have been providing IT consulting professionals to major national and local firms, Fortune 500, software integrator and software development companies, and major national and local consulting firms.
  • Managed Services group focuses on the comprehensive services on a managed mode- where the responsibility of delivery and Service Levels are undertaken by Optimum for providing a strong value to the customers. This Service enables organizations to optimize overheads and realign focus of their internal resource towards core competency and value addition areas of the organization.
  • Software Applications & Services provides a wide range of services and turnkey solutions that run gamut from short-term focused services to long-term comprehensive, leading-edge solutions.

The scope covers the end-to-end application platforms from legacy domains to web based applications.

Opportunities abound when you work at Optimum, a World-Class Software Solutions and Service Provider. Our client list includes major Fortune 500 organizations. Our customers are primarily from Banking and Finance, Manufacturing, Distribution, Technology, Service and Healthcare verticals.
User Access Support

Salary: 2800

Job Summary

Provides user access administration and support,including maintenance of software/hardware license, and maintenance contract renewal

Job Scope

1. Assess problem reports raised by the client`s staff

into ticketing system;

2. Assess email referrals from Helpdesks on

non-desktop problem reports;

3. Perform access administration as per

Account Request Service Requests and

Password Reset Service Requests;

4. Monthly operational reporting;

5. Assist in system testing due to fixes,

enhancements, WOG migration, etc;

6. Assist in yearly account ID verification


7. Assist in providing and extracting data for

audit purposes; and

8. Any other related tasks as assigned by the


Skillsets Areas

  • Prior experience in helpdesk support and procurement
  • Knowledge on IT matters
  • Good communication skills
  • Good command of written and verbal English

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