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Closing Date: 7th August 2018
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NTUC Fairprice Co-operative Ltd
Administrative Assistant (FairPrice Online - Customer Relations)

Salary: 0.00

You will support the operations of the contact centre effectively and efficiently to meet the service levels. You are expected to manage feedback and enquiries via phone and email and provide first call resolution to customers. You are responsible for working closely with various stakeholders which includes the operation, customer relations teams and logistics vendors in coordination of customers’ requests. 

Requirements:

  • Minimum GCE ‘N’ level or ‘O’ Level with customer service experience
  • Working knowledge in systems such as SAP, Customer Experience Management or Warehouse Control System is an advantage
  • Customer-oriented with good communication and writing skills
  • Ability to work in fast-paced environment
  • Working experience in call centre is an advantage


Others:

  • Working days: 5 days’ work week (inclusive of Saturday, Sunday and Public Holiday)
  • Working hours: 2 rotating shifts (9am to 6:30pm or 1:30pm to 11pm)
  • Working location: Joo Koon (5 mins walk from Joo Koon MRT station)


We regret that only shortlisted candidates will be notified.





 
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