Closing Date: 10th November 2018
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FutureLeap Pte Ltd

As experts in executive placement and talent acquisition, we at FutureLeap work to forge business relationships that result in continual support, trust and respect from our clients. Focusing on tailoring executive search and talent management solutions, we aim to achieve the best outcome for both companies and candidates. In our mission to bring like-minded individuals and businesses together, we work closely with our clients to better understand their needs and challenges in the ever-changing corporate landscape.
Our rigorous and professional approach in talent sourcing and employee placement ensures both candidates and companies are carefully assessed and matched up to find the best fit for them. Our ability to understand and respect professional confidentiality and interests is also what sets us above the rest in identifying and satisfying our clients’ unique needs.
Whether as a candidate looking for a first job or career change or as a business sourcing for your ideal candidate, we strive to make a positive impact on all our clients. Our extensive professional database of talents as well as our high-touch engagement with our clients is what empowers us to support you in growing your people capabilities and professional network both locally and regionally.
Connect with us and experience our unique and top-class professional service.

F&B Operations Manager

Salary: 4000

Detailed Description

Achieving Sales Targets

• To ensure that revenue targets are set periodically and achieved at all times
• To motivate outlets/ staff to exceed revenue targets
• To ensure sales is maximised at all times with great customer service
• To implement cost management and control within the company guidelines as a percentage of
  sales revenue

Human Resource

• To support in local recruitment and selection for efficient restaurant human resources. This
  should include but not be limited to: Staff recruitment and selection, training, performance
  management & disciplinary/dismissal issues as required.
• To maintain cohesiveness of the team to maximise positive teamwork efforts

Operational responsibilities

• To oversee SOP development for service & review (opening, closing etc.)
• To provide timely management updates – Monthly performance, sales & trend analysis, and
• To ensure resource management & maximisation - restaurant & bar staff costs reduction and
  maintain within targets
• To set up audit controls – inventory and restaurant security
• To ensure that proper security procedures are in place to protect employees, customers and
company assets

Service Operations

• To improve average Yield per Customer
• To ensure consistent high quality of service
• To co-ordinate Training programme - service quality, menu (food & beverage)
• To provide staff briefings – daily and & monthly (with management team)

Property & Equipment Management

• General maintenance – to ensure that properties are managed properly and always in

  good condition

• Equipment maintenance - to ensure equipment is adequate for operational needs, is in good
  working order and fit for its purpose.

Customer service

• To ensure consistently high quality of customer service in all areas
• To respond to complaints, taking appropriate actions to turn dissatisfied guests into return
• To investigate and resolve complaints concerning food quality and service

Basic Marketing

• To activate and maintain posts and ads on social media platforms
• To respond in a timely manner (daily checks) on emails and social media platforms
• To ensure websites are updated at all times

Events & Promotions

• To engage in local branch promotional activities with customers and media as required
• To assist, advise and manage event operations as and when required