Closing Date: 13th September 2017

Seagate Technology International
Technical Support Specialist

Job Description

  • Answers customer inquiries, primarily over the telephone, e-mail or chat services and maintains systems that provide answers to common questions and problems. Reports new or recurring problems to design department
  • Recommends solutions to customer application questions
  • Maintains log of problems so that recurring problems can be reported to product development
  • Responsible for providing pre-sales and post-sales service to customers
  • Handles all warranty, complaints and technical troubleshooting issues
  • Responsible for the support of customers encountering problems using the company's products
  • Be involved in all systems UAT when assigned
  • Builds customers’ interests in the services and products offered by the company
  • Provides personalized customer service of the highest level

Job Requirements
  • A-level, Nitec/Higher Nitec, Diploma or Degree in recognized fields with minimum 2 years relevant experience, or equivalent education
  • Must have oral and written fluency in Mandarin and Cantonese as to liaise with mandarin speaking customer
  • Experienced in call center environment
  • Knowledge in providing technical troubleshooting
  • Recent technical certifications like A+ and Network+ or any Microsoft certifications a plus. Worked in a position supporting network products, and/or installing and configuring networks is preferred
  • Strong customer service and technical knowledge an advantage

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